FAQ

How can I subscribe to stellarbox?

You can subscribe by clicking the ‘Self-care Subscription Box' button located at the top left-hand side of the page or left menu if using a mobile. You can then select our 3 monthly self-care subscription, with the option to add & customise sanitary products to your box. 

 

Can I choose which sanitary products I will receive in my subscription?

Yes! We all menstruate differently and have our own personal preferences, so we know it's important that you are able to customise & choose which sanitary products you need based on your flow! You will have the choice between Certified Organic Cotton Regular/Super Tampons and Natural Bamboo Regular/Overnight Pads. 

Can I select the self-care products I'll receive in my subscription?

Nope – we've done it for you! We want your stellarbox subscription to excite you and be an experience, as if you're receiving a gift! We have carefully sourced and tested the products that will be included in each subscription, so we know you will love them! We know some people can't wait when it comes to surprises, so keep an eye out for some sneak peeks through our Instagram page each month ;) If you would like to select your own self-care products, head to our 'Build a Box' tab to create your own.

Can I make changes to my subscription plan?

Of course! You can make changes to your subscription preferences through the customer portal which can be accessed via the ‘Log-in’ Page. Please note, any changes to subscriptions must occur no later than 2 business days prior to the 23rd day of each month. If your changes occur after this cut-off, you will be billed as normal and receive your subscription box. Requested changes will then take place for the next billed subscription date.

Are all the products included in StellarBox made in Australia?

We have worked very hard to source Australian made/owned products as we believe in the importance of supporting small Australian businesses & showcasing the amazing products available in our country. However, in some cases from time to time, you may receive a product in StellarBox that isn't Australian made & owned - this will be because we just love it too much to not share it with you! For example, the amazing brand that we use for our sanitary products – TSUNO, is a Melbourne-based, female-owned, social enterprise that manufacture their products overseas.

Are the products included in StellarBox cruelty-free?

Absolutely! We are huge animal lovers and very much against animal cruelty and testing, so we have ensured that every product we offer is cruelty-free. 

How is StellarBox eco-friendly?

We have done a lot of research into the use of eco-friendly packaging and products, as we understand the significance and need to look after the environment and ourselves. Here is a breakdown of what we use:

  • 100% home compostable mailer bags & bubble mailers by Hero Packaging 
  • Our custom box, flyers and box filler are all made from 100% recycled paper
  • We use sustainable paper stickers that are FSC certified and made using acid-free paper & soy-based inks
  • Acid-free tissue paper (biodegradable) 

We are always open to ideas about how we may be able to do things better, so please use our contact page to let us know your feedback! 

I've received my box and a product is damaged, what do I do?

If any item in your box is damaged, please send an email to help@stellarbox.com.au containing your order number, a description and photo evidence of the damage within 3 days of receiving your order. We will endeavour to provide you with a replacement of the damaged product, subject to stock availability. If we are unable to replace the product, you will be given a full refund for the cost of the individual product. 

We do not refund any open or used products and replacements/refunds are solely at our discretion.